Privacy Policy

Last updated: 13 April 2026

This policy explains how SnowPlatform collects, uses, shares, protects, and retains personal data across the platform.

1. Overview

SnowPlatform collects and processes personal data to operate the marketplace, deliver bookings, process payments, support messaging, and protect users and the platform.

This Privacy Policy applies to customers, providers, administrators, and visitors who use the web platform and connected platform services.

2. Data We Collect

Account data such as full name, email address, phone number, postcode, role, login history, and profile information.

Booking and transaction data such as services requested, booking dates, prices, payment status, cancellations, reviews, and related support records.

Communication data such as messages sent through the platform, support enquiries, and notification history.

Operational and security data such as device context, request logs, audit trails, IP-related request metadata, fraud indicators, and error diagnostics.

3. How We Use Data

To create and manage accounts, authenticate users, and maintain profile information.

To enable provider discovery, bookings, payments, reviews, notifications, and messaging.

To detect abuse, fraud, policy breaches, payment risk, and platform misuse.

To provide customer support, resolve disputes, enforce platform rules, and comply with legal obligations.

To improve reliability, performance, service quality, and product operations.

4. Legal Bases

We process data where necessary for contract performance, legitimate interests, legal compliance, fraud prevention, dispute handling, and platform security.

Where consent is required by applicable law, it will be requested separately and may be withdrawn subject to legal and operational limits.

5. Sharing of Data

Customer and provider data is shared as necessary to fulfil bookings, communicate about services, and complete transactions.

Data may be shared with payment processors, hosting providers, analytics or infrastructure vendors, support tooling, identity or compliance providers, and legal authorities where required.

We do not sell personal data in exchange for money.

6. Retention

We retain personal data only for as long as reasonably necessary for platform operation, account management, dispute resolution, fraud prevention, tax and accounting requirements, and legal compliance.

Audit logs, transaction history, and security records may be retained longer where justified by legal, contractual, or safety obligations.

7. Security

SnowPlatform uses technical and organisational controls intended to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.

No system is guaranteed to be completely secure, and users remain responsible for protecting credentials and reporting suspicious activity promptly.

8. User Rights

Subject to applicable law, users may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where available.

Requests may be limited where retention is required for legal compliance, payment obligations, fraud prevention, dispute handling, or platform safety.

9. Children and Restricted Use

SnowPlatform is not intended for users who are not legally permitted to use the service under applicable law.

If we become aware that data has been collected unlawfully, we may suspend the account and delete or restrict the relevant data as required.

10. International Processing

Where service providers or infrastructure process data outside the user's jurisdiction, appropriate safeguards should be used where required by law.

11. Updates to This Policy

This Privacy Policy may be updated to reflect legal, operational, product, or security changes. Material updates may be communicated in-app, by email, or through platform notice.

12. Contact and Complaints

Privacy-related requests should be submitted through platform support or the designated contact channel published by SnowPlatform.

Users may also have the right to complain to a relevant supervisory authority under applicable data protection law.