Terms and Conditions

Last updated: 12 April 2026

This document is a platform template and should be reviewed by qualified legal counsel before production use.

1. Acceptance of Terms

By creating an account, browsing, booking, messaging, or providing services on SnowPlatform, you agree to these Terms and Conditions.

If you do not agree, you must stop using the platform.

2. Platform Role and Scope

SnowPlatform is a marketplace that connects customers with independent service providers.

Providers are independent contractors, not employees, partners, or agents of SnowPlatform.

SnowPlatform may moderate content, suspend users, and enforce safety or quality rules at its discretion.

3. Eligibility and Accounts

Users must provide accurate account details and keep credentials secure.

You are responsible for all actions performed under your account.

SnowPlatform may request identity, business, or compliance verification at any time.

4. Services and Bookings

Customers may request and book available services including household, technical, beauty, consulting, and related offerings.

Bookings are subject to provider availability, service area, and posted terms.

Both parties must honor confirmed bookings unless cancellation is permitted under these Terms or applicable law.

5. Provider Responsibilities

Providers must deliver services lawfully, safely, and to a reasonable professional standard.

Providers are responsible for licenses, permits, insurance, taxes, and legal compliance relevant to their services.

Providers must not misrepresent qualifications, rates, or service outcomes.

6. Pricing, Payments, and Fees

Displayed prices are set by providers or platform rules and are shown in pounds sterling unless stated otherwise.

Applicable platform fees, service charges, and taxes may be added where required.

Payout timing, deductions, and payment method rules are governed by platform payment settings and partner requirements.

7. Cancellations, Refunds, and No-Shows

Cancellation rights may depend on booking status, notice period, and service type.

Refund decisions may consider provider evidence, customer evidence, message history, and system logs.

Repeated no-shows or abusive cancellation behavior may lead to account restrictions.

8. Messaging, Content, and Conduct

In-app messaging must be used lawfully and respectfully for service-related communication and support.

Harassment, threats, discrimination, spam, fraud, malware, and illegal activity are strictly prohibited.

SnowPlatform may review reported content and take moderation action including warnings, removals, suspension, or termination.

9. Reviews and Ratings

Reviews must be honest, relevant, and based on genuine service interactions.

Fake reviews, review manipulation, or extortion are prohibited.

SnowPlatform may remove reviews that violate policy or applicable law.

10. Admin and Enforcement

Admin users may manage users, providers, bookings, and safety-related actions to maintain platform integrity.

SnowPlatform may suspend, limit, or close accounts for policy breaches, legal risk, fraud indicators, or safety concerns.

Emergency actions may be taken without prior notice where required for legal compliance or user protection.

11. Data Protection and Privacy

Use of personal data is governed by the Privacy Policy and applicable data protection law.

By using the platform, you consent to operational processing needed for bookings, payments, support, fraud prevention, and compliance.

Users must not misuse personal data obtained through the platform.

12. Intellectual Property

Platform software, branding, and content are protected by intellectual property rights owned by SnowPlatform or licensors.

You may not copy, reverse engineer, scrape, redistribute, or exploit platform assets except as permitted by law or written consent.

13. Disclaimers and Limitation of Liability

To the extent permitted by law, the platform is provided on an as-available basis without guarantees of uninterrupted availability.

SnowPlatform is not liable for indirect, incidental, consequential, or punitive damages arising from use of the platform.

Nothing in these Terms limits liability where exclusion is prohibited by applicable law, including certain consumer rights.

14. Indemnity

You agree to indemnify SnowPlatform from claims, losses, or liabilities arising from your misuse of the platform, unlawful conduct, or breach of these Terms.

15. Changes to Terms

SnowPlatform may update these Terms to reflect legal, operational, or feature changes.

Material updates may be communicated in-app, by email, or by notice on the platform.

Continued use after updates constitutes acceptance of the revised Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales unless mandatory local law requires otherwise.

Disputes should first be raised through in-app support; unresolved matters may proceed to courts with competent jurisdiction.